Odyssey FAQ

Call Backs FAQ

• Schedule Your Vendor Onboarding Callback
• Schedule Your Marketplace Vendors Callback
• Schedule Your School Callback
• Schedule Your Parent Callback
• Programe su Llamada para Padres

Marketplace FAQ

• Which State's Have an Odyssey Marketplace?
• Why Are Certain Companies Not Included in the Marketplace?
• What if My Order from a Vendor Shows My Package as Delivered, but I Didn't Receive It?

Order FAQs

• Can Vendors Ship Out of State?
• How Do I Change My Shipping Address?
• I Need Help with My Order
• Where Do I Find My Order Status?
• If My Order is Cancelled, Where do Those Funds Go?
• I Ordered a Service, When Will I Hear From The Vendor?

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Vendor FAQ

• How to Update Your Vendor Email Address
• How Can I Apply to Be A Vendor?
• How Will Different Employees Log in to the Odyssey Vendor Account?
• Can Two Separate Vendor Applications be Merged if They're from the Same Company?
• Necessary Details Before Submitting Service Offerings
• How Do I Utilize the CSV and Variant CSV Templates?

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Frequently Asked Questions (FAQ)

• What Do I Do If I Made Errors on My Application?
• Where Do I See My Funding Amount?
• Why am I Not Getting My Reset Password Email?
• How to Set Up a Permanent Password After Resetting the Old One
• Security Policy