School FAQ
- How to Change Your School Account's Password?
- How to Set up and Connect a New Stripe Account for your School
- Video Tutorial: How to Set up and Connect a New Stripe Account for your School
- Video Tutorial: How to Change Your School Account's Password?
- Video Tutorial: How Do I Add Additional Administrative Users?
- How Do I Add Additional Administrative Users?
Call Backs FAQ
Marketplace FAQ
- Why Was My Order Cancelled?
- Finding Items and Services in the Odyssey Marketplace
- Which States Have an Odyssey Marketplace?
- Why Are Certain Companies Not Included in the Marketplace?
- Can I Make In-Store Purchases?
- What if My Order from a Vendor Shows My Package as Delivered, but I Didn't Receive It?
Order FAQ
- Can Vendors Ship Out of State?
- How Do I Change My Shipping Address?
- I Need Help with My Order
- Where Do I Find My Order Status?
- If My Order is Cancelled, Where do Those Funds Go?
- I Ordered a Service, When Will I Hear From The Vendor?
Vendor FAQ
- How To Report A Refund
- Do Vendors Receive a 1099?
- How to Update Your Vendor Account Information
- Price Limits for Items Sold in the Marketplace
- How Can I Apply to Be A Vendor?
- Upload CSV vs Update CSV
Frequently Asked Questions (FAQ)
- If I Identify the School My Child Plans to Attend Within the Odyssey System, Does That Mean My Child is Enrolled at That School?
- Consent to Electronic Communications and Doing Business Electronically
- What Do I Do If I Made Errors on My Application?
- Where Do I See My Funding Amount?
- Why am I Not Getting My Reset Password Email?
- How to Set Up a Permanent Password After Resetting the Old One