This article is intended for parents who want to change their address for Iowa Student's First ESA.
The application address is used for eligibility purposes and cannot be edited. However, you can update your shipping address.
To change your shipping address, please contact the Odyssey Customer Support Team at help@withodyssey.com using the email address associated with your account. In your email, include the address currently registered on your account as well as the new shipping address you wish to use.
Please be advised that any changes to your address must be handled directly through Odyssey. You cannot contact the vendor directly to make this change.
If you change your address, it only applies to new orders. You will need to request a cancellation for any pending order and re-order with the updated address after Odyssey Support tells you it is updated.
If the order has already been shipped to the old address, Odyssey is not responsible for the shipment as it was sent to the address on file at the time; the parent is responsible for getting the package forwarded to the correct address or picking it up at the correct address. If the item cannot be recovered from the old address by the parent, the parent is responsible and will need to file a claim with the carrier.
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