This tutorial is for schools to understand how to change their account's password.
How schools reset their account password depends on if they can log into the account.
Resetting Your Password When You Can't Get Into Your Account
If you are unable to log into your account because you forgot your password please follow these steps.
- Access the School Odyssey Portal sign-in page associated with your state.
- Please use the respective links for the state that your school operates in
- Click where it says, 'Forgot your Password?'
- Enter the email address in the field that appears, and click 'Reset password'. Please be sure to enter the registration email address.
- In a few minutes, you should receive an email with a password reset link. Be sure to check your spam and junk folder.
Please note, that the new password you are setting is a temporary one-time-only password. Please continue with the steps below to set your permanent password.
If you experience any issues with not receiving the password reset link, please reach out to our support team at help@withodyssey.com, and we will be happy to assist further.
Resetting Your Password When You Have Access To Your Account
Click the arrow icon on the bottom left within your school account to expand the tabs for better visibility of the functions.
- Once expanded, click the icon for 'settings'.
- Enter your desired password in the 'New Password' field.
- Click 'Save' to confirm your new password.
*Here is a video tutorial of the process.