How to Flag If a Student Withdrew or Did Not Attend

Schools can flag a student who has withdrawn or never attended after the student’s enrollment request has been verified. Updating the student’s enrollment status removes the student from the school’s Odyssey roster and helps keep enrollment records accurate.

Schools should review their student rosters in Odyssey regularly and update a student’s status when the student is no longer enrolled at the school.

When Should You Update a Student’s Status?

You should update a student’s status if:

• The student withdrew from your school.
• The student never attended your school.
• The student is otherwise no longer enrolled at your school.

Please note: You may not be able to update a student’s status if you previously denied their enrollment request, their enrollment is inactive, or their enrollment information has changed.

Video Tutorial

Step-by-Step Instructions

Step 1: Log in to Your Odyssey School Account

Log in to your Odyssey school account.

Step 2: Click on Student Enrollment & Fees

From your dashboard, navigate to your student roster by clicking Student Enrollment & Fees.

Step 3: Locate the Student

Find the student who withdrew, did not attend, or is otherwise no longer enrolled at your school.

You should update a student’s status if:

• The student withdrew from your school.
• The student never attended your school.
• The student is otherwise no longer enrolled at your school.

Note: You may not be able to update a student’s status if you previously denied their enrollment request, their enrollment is inactive, or their enrollment information has changed.

Step 4: Open the Student’s Profile

Select the student’s profile from your roster.

Step 5: Select the Appropriate Status

On the student’s profile, select the option that best matches the student’s enrollment status:

• Withdrew — Select this option if the student was previously enrolled at your school but has since withdrawn.
• Student Did Not Attend — Select this option if the student’s enrollment was verified but the student never attended your school.

Step 6: Confirm the Update

Review your selection and confirm the update.

If you select Withdrawn, you will be asked to enter the student’s withdrawal date.

If you select Student Did Not Attend, you will be asked to enter the date the student did not attend.

Once confirmed, the student will be removed from your school roster in Odyssey.

Step 7: Continue Monitoring Your Roster

Continue reviewing your student roster throughout the year. If a student withdraws, does not attend, or is otherwise no longer enrolled at your school, update the student’s status in Odyssey as soon as possible.

Keeping your roster accurate helps ensure that your school’s enrollment records in Odyssey stay up to date.

Step 8: Follow Your Program’s Refund Policy

Depending on your program’s policies, a tuition refund may be required when a student withdraws or does not attend.

If a refund is required, contact Odyssey Support to begin the tuition refund process. Odyssey Support will provide guidance on the next steps.