Odyssey

Learn how vendors and service providers can contact Odyssey for help with their account, application, Marketplace offerings, orders, payments, and more.

How to Contact Odyssey Support for Vendors and Service Providers

General guidance for vendors and service providers, including getting started, managing offerings, orders, and payments.

Vendors & Service Providers

Learn how to apply as a vendor or service provider for a program administered through Odyssey.

How to Apply as an Odyssey Vendor or Service Provider

Learn what happens during the vendor application review and what to expect after a decision.

What Happens After You Submit Your Vendor Application?

What to Do After Your Vendor Application Is Approved

Learn how vendors and service providers can offer eligible products and services through the Odyssey Marketplace.

Understanding Vendor and Service Provider Participation in the Odyssey Marketplace

Learn how to upload additional or renewed documents through your Odyssey Vendor Portal.

How to Upload Additional or Renewed Documents

Learn how to apply, meet program requirements, and get approved as an Odyssey vendor or service provider.

Becoming a Vendor or Service Provider

Two-factor authentication (2FA) helps protect your Odyssey Vendor Portal account by adding an extra step when you log in.

How to Use Two-Factor Authentication (2FA) in the Odyssey Vendor Portal

If you forgot your password or are having trouble signing in to your Odyssey Vendor Portal, you can request a password reset.

How to Reset Your Vendor or Service Provider Password

Learn the requirements for listing products and services in the Odyssey Marketplace.

General Requirements for Service and Product Offerings

Learn how to add an individual product or service to the Odyssey Marketplace.

How to Add an Offering to the Odyssey Marketplace

Learn how to identify and fix common CSV errors when uploading offerings to the Odyssey Marketplace.

How to Fix CSV Upload Errors

Learn how to change the email address associated with your Odyssey Vendor Portal account.

How to Update Your Vendor or Service Provider Email Address

Learn which CSV option to use when adding new offerings or updating existing offerings in the Odyssey Vendor Portal.

When to Use Upload CSV vs. Update CSV

Learn how to add multiple products or services to the Odyssey Marketplace using CSV templates.

How to Upload Multiple Offerings at Once

Learn how product variants work and how to add products with multiple options to the Odyssey Marketplace.

How to Add Product Variants to Marketplace Offerings

Learn how Vendor Portal access works when multiple employees need to manage your organization's Odyssey account.

How Multiple Employees Access the Odyssey Vendor Portal

Learn how to manage your vendor account, update business information, and add or manage your products and services.

Account Management

Learn about shipping and fulfillment timelines, shipping costs, and sales tax requirements for vendors and service providers participating in the Odyssey Marketplace.

Marketplace Shipping, Fulfillment, and Sales Tax Guidelines

Learn where vendor orders must be shipped and what to do if a customer requests a different shipping address.

Shipping Address Guidelines

Learn how to add tracking or receipt information to multiple orders at once using the bulk fulfillment tool.

How to Fulfill Multiple Orders Using the Bulk Fulfillment Tool

Learn how vendors and service providers can review, accept, and fulfill orders through the Odyssey Vendor Portal.

How to Manage and Fulfill Orders in the Odyssey Vendor Portal

Learn how vendors and service providers can initiate a refund for an Odyssey Marketplace order.

How Vendors and Service Providers Can Request a Refund

Learn how to price products and services offered through the Odyssey Marketplace.

Marketplace Pricing Guidelines for Vendors and Service Providers

Learn how to temporarily stop customers from ordering your Marketplace offerings.

How to Temporarily Stop Receiving Marketplace Orders

Learn how to manage Marketplace orders, fulfill products and services, add tracking or confirmation information, and resolve fulfillment issues.

Orders and Fulfillment

Learn whether Odyssey provides tax Form 1099 to vendors and service providers.

Do Vendors and Service Providers Receive a 1099 from Odyssey?

Learn how to connect your Stripe account to Odyssey so you can receive payments for Marketplace orders.

How to Set Up Stripe for Marketplace Payments

Learn how Marketplace payments are processed and when vendors and service providers can expect to receive their funds.

How Vendors and Service Providers Get Paid

Learn how payments are processed, track payouts, and manage payment information.

Payments & Payouts

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