Odyssey

Learn how to get help from the Odyssey Support Team.

How to Contact Odyssey Support

Families participating in any program can contact Odyssey Support for help with their accounts, applications, reimbursements, and program-related questions.

Odyssey Support Contact Information

This article is intended for any parents looking to make a return through one of Odyssey’s state-specific Marketplaces.

Understanding Refunds, Returns, and Cancellations

This article is intended to address parents' concerns about canceled orders.

Why Was My Order Cancelled?

This article is intended for parents who want to change their shipping address to purchase from the Odyssey Marketplace.

How Do I Change My Shipping Address?

Learn how families can request a vendor or service provider they would like to see in the Odyssey Marketplace.

How to Request a Vendor or Service Provider for the Odyssey Marketplace

Learn how to use Odyssey, manage your account and students, complete enrollment and tuition steps, and troubleshoot common issues.

Family Resources

This guide explains how to create and verify your Odyssey account.

How to Create Your Odyssey Account

Your Odyssey Parent Portal uses different statuses to show where your student is in the program, enrollment, and tuition process.

This guide explains the most common statuses and what they…

What Do The Different Statuses In My Parent Portal Mean?

Learn how to update the email address or mailing address associated with your Odyssey account.

How to Update Your Email or Address

You can update your email address, mailing address, and password from the Account Info section of your Odyssey account. This guide explains how to make these changes.

How to Update Your Odyssey Account Information

Follow these steps if you forgot your password or need to reset the password for your Odyssey account.

How to Reset Your Odyssey Password

Learn how to confirm your child's participation in an Odyssey scholarship program, opt in or out, and check their participation status in the Parent Portal.

How Do I Opt In or Out of an Odyssey Scholarship Program?

Learn how to create and access your Odyssey account, manage your students, and get started with your application.

The Odyssey Portal

You can select your student's school or educational setting from the Odyssey Parent Portal. If your student's plans change, you can also update their selection from the Student Profile.

How to Select or Change Your Student's School or Educational Setting

Learn how families can use available program funds to make a tuition payment to their student's school through Odyssey.

How to Make a Tuition Payment in Odyssey

Understand school selection, enrollment verification, tuition confirmation, and tuition payments.

Enrollment & Tuition

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