If the vendor you placed an order with has proof that the package was delivered, the vendor, as the shipper of record, will need to file a claim with the shipping carrier stating that the order has not been received.
Because the carrier shows the package as delivered, Odyssey cannot file this claim on behalf of a parent or vendor.
To help facilitate this process, please log in to your Odyssey account to access relevant information, such as your tracking number and assigned shipping carrier, so the vendor can file the claim.
Below are links to missing package claim forms for various carriers:
If you need additional information for your claim, please contact our Support Team for assistance.
What If My Package Was Stolen After Delivery?
Odyssey is not responsible for items that may be stolen after delivery.
To help ensure the safe receipt of your order, please make sure someone is available to receive the package at the time of delivery.
If your item is stolen, you will need to file a claim with the shipping carrier and report the theft to the police. Unfortunately, Odyssey is unable to assist with these matters.