This process is for vendors and service providers who need to initiate a refund for a customer's Marketplace order.
If you are a parent or guardian who wants to request a return or refund, contact Odyssey Support for assistance.
When to Request a Refund
A vendor or service provider may need to initiate a refund when:
An ordered product is out of stock and cannot be fulfilled.
The customer received an incorrect item.
An item was damaged during shipping and a replacement is not available.
Other situations may also require a refund depending on the order.
Request a Refund
To initiate the refund process, email [email protected].
Include the following information:
Customer information: Full name and contact information.
Order information: Order number, purchase date, and other relevant order details.
Reason for the refund: Explain why the refund is needed.
Refund amount: Include the amount that should be refunded.
⚠️ Important: Vendors and service providers should not issue refunds directly to customers. Refund requests must be submitted to Odyssey for review and approval.
What Happens Next?
After Odyssey receives the request, the Support team will review the information and contact the customer directly to continue the refund process.
For more information about returns and refunds, see: Return Policy
Need Help?
If you have questions about initiating a refund for an Odyssey Marketplace order, contact Odyssey Support.