When a customer places an order through the Odyssey Marketplace, the order will appear in the Orders tab of your Vendor Portal. From there, you can review the order, accept it, and provide the information needed to complete fulfillment.
Manage Your Inventory
When a Marketplace order is placed, the available quantity for that offering decreases automatically.
If the stock quantity reaches 0, the offering will no longer appear in the Marketplace until you update the available quantity.
To update your inventory:
Log in to your Odyssey Vendor Portal.
Go to Inventory.
Update the quantity for the applicable active offering.
Save your changes.
Keeping your inventory up to date helps ensure families only see products and services that are currently available.
Review and Accept an Order
Go to the Orders tab in your Odyssey Vendor Portal to view incoming orders and their details.
When you are ready to accept an order, select Open to move the order from pending to active status.
Fulfill a Product Order
For a product order:
Review the order information.
Accept the order.
Ship the product to the customer.
Add the carrier name and tracking number to the order to complete fulfillment.
💡Adding the tracking information completes the order and begins the payment process.
Fulfill a Service Order
For a service order:
Review and accept the order.
Use the customer's contact information provided with the order to coordinate scheduling.
Complete the service.
Add a confirmation number to the order.
For a bundle that includes multiple sessions, add the confirmation number after the first session has been completed. Adding the confirmation number begins the payment process.
⚠️ Important: Only mark a service as fulfilled according to the applicable fulfillment requirements.
Fulfilling Multiple Orders
If you need to add tracking or receipt information to multiple orders at once, use the bulk tracking tool.