Payment and Refund Process
Payment Timing: Expenses must be paid after services are provided or products are shipped, except for pre-paid tuition or assessments.
Marketplace Transactions: Families order through the portal, providers deliver goods/services, and payment is managed through the portal.
Refunds: Families return items or cancel services, ESPs confirm, and funds are credited back to the student account.
No Cash Refunds: Refunds and rebates must go back to the ESA student's account — never directly to the parent.
Compliance and Enforcement
Suspended ESA Accounts: Families cannot initiate payments during suspension and must cover services received before suspension.
Dispute Resolution: ESPs and parents must resolve disputes directly. The Wyoming ESA Program does not intervene.
Record-Keeping: ESPs must retain receipts and records of all ESA transactions.
Misuse Investigations: Formal investigations may be conducted for suspected misuse.
Consequences of Non-Compliance
Certification Termination: ESPs may lose certification and be required to repay funds for misrepresentation or failure to provide services.
Decertification: ESPs who fail to comply with program requirements will be removed from the ESA portal, and parents will be notified.
Appeals Process: ESPs may appeal decertification decisions.
ESP Independence
ESPs operate independently and are not governed by the state or public school districts.
Accepting ESA funds does not require ESPs to modify their practices, creed, admissions policies, or curriculum.