Parents or scholarship students may appeal program eligibility determinations for the following administrative decisions:
Residency Documentation
Income Documentation
Military Documentation
Timeline
Appeal must be submitted within 15 business days of receiving the adverse decision.
Odyssey has 15 business days to respond.
Step 1: Request an Appeal
Contact the Odyssey Support Team via the Support form to request an appeal. Please ensure you include the following information in your request:
Student name and applicant email address
Decision being appealed and date of decision
Reason for appeal
Requested resolution
The Odyssey Team will review the request and determine if the situation qualifies for an appeal. If it does, they will create an appeal on your behalf.
Step 2: Log In to Parent Portal
After receiving confirmation that an appeal has been created, log in to your Odyssey Parent Portal. Please note that if you wish to appeal for more than one student, you must request an appeal for those additional students. Select [Student Profiles] to be rerouted to the appeals portal.
Step 3: Begin Appeal
Once you have selected the specific student you requested to appeal for, please select [Complete Appeal].
Step 4: Start Appeal Form
Complete the appeal form that appears on screen.
Step 5: Select Reason for Appeal
Select the reason for your appeal. If you are unsure which reason is applicable, please ask our customer support team.
Step 6: Provide Appeal Details
Provide a brief explanation of why the student should receive additional review.
Step 7: Provide Additional Documents
Upload additional documentation that supports the appeal reason.
Step 8: Submit Appeal
Once all necessary documents have been uploaded and you have reviewed that the information is correct, submit the appeal. You will receive a notice confirming it has been submitted.
All appeals have a 15-day review window. A response will be provided in writing to the email address on the application. Scholarship funds will not be available pending appeal resolution. Appeal decisions made by Odyssey are final and may not be further appealed.