How to Use the Odyssey Marketplace

Quick Links

• Accessing the Marketplace
• Browsing the Marketplace
• Purchasing a Product or Service
• Reviewing and Submitting Your Order
• Checking Your Order Status
• Need Help?
• Video Tutorial

Accessing the Marketplace

1. Log in to your Odyssey Parent Portal.
2. From your dashboard, select a student with available funds or navigate directly to the Wallet.
3. In the Wallet, click Shop Marketplace.

Browsing the Marketplace

1. Browse offerings using the main categories in the header or side menu.
2. Select a category to view available products and services.
3. Review any program-specific purchasing guidelines, eligible expense requirements, spending limits, or purchase restrictions before placing an order.

Purchasing a Product or Service

1. When you find an item or service you would like to purchase, click Add to Cart or select the offering to view additional details.

2. On the offering page, you can review:
   • Product or service details
   • Vendor information
   • Return and cancellation policies
   • Shipping information (if applicable)
3. Click Add to Cart.

4. The shopping cart will appear on the right side of the screen.
5. Assign each item to the appropriate student by selecting the student from the dropdown menu.

6. You may add multiple items to your order and assign them to different students if eligible.
7. When you are ready to proceed, click Checkout.

Reviewing and Submitting Your Order

1. Verify that your shipping address is correct.
   • The default address is typically pulled from your household information on file.
   • If additional addresses are available, select the appropriate address during checkout.
   • Contact Odyssey Support if you need assistance updating your address information.

2. Review your order details carefully.
3. Once you have confirmed all information is correct, click Submit Order.

Checking Your Order Status

Email Notifications

You will receive email notifications when:

• Your order is submitted
• A product ships
• Tracking information becomes available
• A service order is confirmed or fulfilled by the provider

Marketplace Order History

1. Click the profile icon in the upper-right corner of the Marketplace.
2. Select Orders.

3. A list of your orders will appear.
4. Select View Order Details to review additional information about a specific order.

5. For shipped items, tracking information will be displayed within the order details when available.

Need Help?

If you experience issues accessing the Marketplace, placing an order, or reviewing your order history, please contact the Odyssey Support Team for assistance.

Video Tutorial