This article is to let vendors know the process of reporting a refund
How to Report a Refund for the Program
Please note that all refunds for the program must be processed through Odyssey. To ensure the process runs smoothly, follow the steps below:
Step 1: Reach Out to Odyssey Support
To initiate a refund, you must contact Odyssey Support directly via email at returns@withodyssey.com. This is the official way to begin the refund process and ensures that all requests are handled properly.
Step 2: Provide the Required Information
When you email Odyssey Support, please include the following details:
- Parent’s details: Full name and contact information.
- Order information: Include the order number, purchase date, and any other relevant order details.
- Refund reason and amount: Provide a clear explanation of why the refund is being requested and the total amount to be refunded.
Step 3: Odyssey Will Contact the Parent
Once Odyssey Support receives your request, we will contact the parent directly on your behalf to proceed with the refund.
If you have any further questions or require additional assistance, please feel free to reach out to Odyssey Support. You can also refer to our Return Policy for policy guidelines