Overview
If you're receiving an error during file upload, such as "Incorrect Headers," this usually points to a formatting issue in your CSV file. This guide walks you through how to resolve the most common errors vendors run into: header mismatches and category errors.
1. “Incorrect Headers” Error
What It Means:
This message means that the column titles (row 1 of your spreadsheet) do not exactly match the required template.
What to Do:
- Review the official CSV template provided below.
- Make sure every header in row 1 matches exactly—including spelling, capitalization, and column order.
- Common mistakes include:
- Skipping a required column
- Misspelling headers (e.g., using
imagesinstead ofimgs)
CSV Offers Template Preview
| Type | Product Name | SKU | Ext_url | Category | Details | Grade Range | Age Range | Level | Price | Qty | is_Variable? | Video_url | Imgs |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Product | Item 1 - U6R33V | SKU-0T15WM59 | url link | Tutoring | This is a detailed description of Item 1 | K–5 | 5–11 | Elementary | $100 | 10 | No | Video | Image |
| Product | Item 2 - X8P12Y | SKU-3H22ZD86 | url link | Enrichment | This is a detailed description of Item 2 | 6–8 | 11–14 | Middle | $150 | 5 | Yes | Video | Image |
How to Check:
If you’re unsure what’s wrong:
- Open your CSV file
- Compare the headers in row 1 against the template
- Correct any mismatches or missing columns
2. Category Errors
What It Means:
A category error means you've selected a category that is not supported for the program you're submitting for.
What to Do:
Each program (like LA, WY, or GA) has specific eligible categories. Make sure you're only selecting from the approved list.
📌 Use the links below to verify acceptable categories:
Final Tip:
Before uploading, double-check your CSV using both the template and the category list for the program you're submitting to. A quick review can save time and prevent errors.