Before continuing, make sure you've requested an appeal from customer support. Please note that you have 60 days from the close of an application cycle to initiate an appeal.
Step 1: Log In to Parent Portal
After requesting an appeal from our support team and receiving confirmation an appeal has been opened on your behalf, please log in to your Odyssey Parent Portal. Please note, if you wish to appeal for more than one student, you must request an appeal for those additional students.
Please select [Student Profiles] to be rerouted to the appeals portal.
Step 2: Begin Appeal
Once you have selected the specific student you requested to appeal for, please select [Complete Appeal].
Step 3: Start Appeal Form
Step 4: Select Reason for Appeal
The picture below shows all the reasons for appeals. If you are unsure which reason is applicable, please ask our customer support team.
Step 5: Provide Appeal Details
At this step you will be requested to provide a brief explanation on why the student should receive additional review.
Step 6: Provide Additional Documents
At this step you must provide additional documentation that support the appeal reason.
Step 7: Submit Appeal
Once all the necessary documents have been uploaded to the appeal form and you have reviewed the information is correct, please submit the appeal.
Once submitted you will receive a notice on the right hand corner of your screen that is has been submitted. Please note, all appeals have a 30 day review window. If you have any additional concerns or questions, please feel free to contact our customer support