This article is directed towards customers who need to schedule a callback appointment
We’re committed to providing you with the best support possible. Whether you're a vendor, or a school representative, we have specialized teams ready to assist you. Below, you’ll find links to schedule a callback with the appropriate specialist based on your needs.
Before scheduling your callback, please make sure you have a ticket number ready. This helps us prepare and ensures that your call is as efficient and productive as possible.
Vendor Onboarding
Vendors going through the onboarding process or working on their offerings can schedule a 15-minute call with our Vendor Onboarding Specialists. We’ll guide you through the steps and answer any questions you have.
Schedule Your Vendor Onboarding Callback
Marketplace Vendors
If you’re a marketplace vendor with questions or issues, our Marketplace Vendor Specialists are ready to help. Schedule a 15-minute call to discuss your needs.
Schedule Your Marketplace Vendors Callback
School Representatives
For schools looking to connect with our support team, schedule a 20-minute call with our School Specialists. We’ll help you navigate any challenges and provide the necessary support.
Important:
- Use the same email you use to log in to your account when scheduling your callback.
- Include your ticket number so we can prepare for the call. If you don’t have a ticket number, please Submit a Request before booking your callback time.
- Any request for a call must include a valid ticket number. Requests without a ticket number, with incorrect ticket numbers, or lacking a description will be canceled.
What to Expect: During the call, we’ll gather all the information needed to address your issue. While we might not resolve everything during the call, we’ll ensure the process is moving forward efficiently.
We look forward to connecting with you!