This article is intended for vendors in the 2023-2024 Idaho Marketplace.
Vendors are responsible for keeping the inventory up to date and managing pricing. For this reason, they're required to check the inventory on their Vendor Portal once every 24 hours.
The Odyssey system currently syncs every 5 minutes, so vendors can update their portal as often as they want to throughout the day. Since inventory levels are the vendor's responsibility, they must take into account their own inventory set aside for Odyssey and how that impacts what is reflected in their webshop or store. Vendors will be alerted of their orders on their Vendor Portal but will be responsible for fulfilling the orders as per their regular workflow, taking note that those are Odyssey orders and will adhere to the SLA.
Since it is the vendor's responsibility to keep track of inventory, they need to alert Odyssey within the portal if an item was incorrectly marked as present and available.