Depending on which county a parent is located in Idaho, the sales tax is either 6% or 9%.
For purchases made through ODP Business Solutions and Lakeshore Learning our system places a 9% hold on the account prior to being charged. The Odyssey Digital Wallet will be deducted funds ONLY once the item ships. The final amount charged will be determined on the shipping address the parent inputs and the sales tax can range from 6%-9%. Here is an article from the Idaho State Tax Commission about city sales tax.
In the case of a parent adding funds to their Odyssey Digital Wallet (following this process), the Support Agent is taking into account the 9% sales tax when telling a parent the amount to pay towards their Odyssey Digital Wallet.
If a parent has additional personal funds they added to their Odyssey Digital Wallet because their county determines a lower sales tax and they paid based on a 9% hold, please reach out to the Odyssey Support Team and they will coordinate a refund of only the personal funds.